About a week ago I sent $70 to the car financing company to be applied to the principal on my loan. So I go online to make sure that it was posted correctly to the principal and not as a partial payment. Well, of course, it was not! I wasn't too surprised because I've dealt with this before with various other financing companies. I sent a note with my payment precisely stating that it was to be applied to the principal plus I put it in the memo section on the check, along with my account number.

So on Friday I called and spoke with a CSR at the financing company, explaining the situation I just mentioned. Now since I have my monthly payment automatically debited from my checking account, this causes some issues. She told me that the $70 I sent was applied towards my monthly payment of $297, bringing the amount that will be debited on the 20th of this month to $227. She told me that she would take care of the problem and allocate the funds towards the principal. In the future she said that if I want to make payments towards the principal on the loan, I must sent them to a different address in a completely different state. Ugh! There is no way I would have known this because the only payment address on the statement, of course, is the one that I mailed the check to!

This morning I go online to check to make sure everything was updated like the CSR promised me, and lo and behold it is not. So I guess I will be making yet another call tomorrow in an attempt to get this resolved. I just get so discouraged that I have to continually follow-up on business like this in virtually every aspect of my finances because of employees giving less than average customer service...it frustrates me!!

Have a good Sunday!